Question 1

How do we get started?

Accepted Answer

Simply send an email or make a phone call, utilizing the contact information on our website. Then a simple four-step process is utilized:
1. A demonstration is typically given. Once all questions are answered and the requirements are finalized, a quote is provided.
 
2. If the customer is satisfied that all requirements will be filled, and the pricing is in line, a kick-off meeting is scheduled. This kick-off meeting is facilitated by one of our project managers.
 
3. A project plan is submitted by the project manager for review. This project plan is modified until both parties mutually agree to the milestone dates.
 
4. The project plan is executed through full production roll-out, then the partnership continues through ongoing support.

Question 2

How long does it take to set up the platform?

Accepted Answer

30 to 90 days, depending on the complexity and integrations associated with the implementation.

Question 3

Do you offer unlimited user plans?

Accepted Answer

Yes, this is an option on our Enterprise package.

Question 4

What is the process to implement the LMS?

Accepted Answer

All implementations involve a mutually agreed upon project plan that is established during a kick-off meeting with the customer. This provides customers with the information they need until full production roll-out.

Question 5

How many users can the xms support?

Accepted Answer

The xms is engineered to support customers that have less than 100 users, to customers that have over 100,000 users, without issue.

Question 6

Does the xms support single sign-on?

Accepted Answer

The xms supports industry standards SAML 2.0 and OIDC.

Question 7

Can I host the xms in my infrastructure?

Accepted Answer

The xms is a SaaS and is only hosted in the cloud.

Question 8

Does my plan include free support?

Accepted Answer

Yes, the xms has support provided at no additional cost and is not outsourced to a third party.

Question 9

What tasks does the xms Project Manager handle?

Accepted Answer

Our Project Manager will handle as much (or as little) as desired when it comes to administration of the LMS.

Question 10

What types of payment do you accepts?

Accepted Answer

Customers can pay monthly, quarterly, annually, or upfront. Discounts are provided based on the payment method.

Question 11

Can I upgrade or downgrade at any time?

Accepted Answer

Upgrading or downgrading is not necessary. All features are available to all clients and can be configured independently.

Question 12

Is the xms GDPR compliant?

Accepted Answer

Yes, the xms supports GDPR requirements.

Question 13

Does the xms support xAPI?

Accepted Answer

Yes, this is fully supported.

Question 14

Does the xms support SCORM?

Accepted Answer

Yes, this is fully supported for version 1.2 and partially supported for 2004.

Question 15

Is the xms a Learning Experience Platform?

Accepted Answer

The xms has many of the features associated with being an LXP and will be adding more to become a full LXP.

Question 16

Does the xms provide a calendar for virtual learning and instructor–led training?

Accepted Answer

Yes, this is supported in the xms.

Question 17

Does the xms have any downtime?

Accepted Answer

Yes, there are scheduled upgrades that create seconds of downtime, on a monthly basis. Customers are notified of downtime in advance. Downtime is scheduled on weekends, and in specific timeframes, in order to minimize any impact to end-users.

Question 18

What types of content objects can be supported on the xms (eLearning, .pdf’s, videos, surveys, ect.)?"

Accepted Answer

The xms supports Online Tracked (AICC, SCORM, xAPI, MP4, PDF), Downloadable Resources (MP4 Video, PDF, Word Documents, Excel Documents), External links (video, document or web page), Built-in Exam Engine, Surveys, Certificates, Activities (manually completed tasks outside of the system that entered into the xms), an instructor led training.

Question 19

What languages are supported on xms?

Accepted Answer

We have been able to satisfy all customer requests for language localization since 2003. We currently accomodate customers who utilize sites localized in just one language, as well as customers who utilize sites localized in fourteen languages.

Question 20

What is included in the annual fee?

Accepted Answer

Please see the features section of the website.

Question 21

What is the xms philosophy on nickel and dime charges?

Accepted Answer

The xms philosophy on doing business involves no "nickel-and-dime" charges – ever. Customers pay a monthly or annual fee, which includes everything required to utilize the xms.

Frequently Asked Questions

How do we get started?

How long does it take to set up the platform?

Do you offer unlimited user plans?

What is the process to implement the LMS?

How many users can the xms support?

Does the xms support single sign-on?

Can I host the xms in my infrastructure?

Does my plan include free support?

What tasks does the xms Project Manager handle?

What types of payment do you accepts?

Can I upgrade or downgrade at any time?

Is the xms GDPR compliant?

Does the xms support xAPI?

Does the xms support SCORM?

Is the xms a Learning Experience Platform?

Does the xms provide a calendar for virtual learning and instructor–led training?

Does the xms have any downtime?

What types of content objects can be supported on the xms (eLearning, .pdf’s, videos, surveys, ect.)?"

What languages are supported on xms?

What is included in the annual fee?

What is the xms philosophy on nickel and dime charges?

Home

Products

About

Case Studies

FAQ

Blog

Support

Contact

Learning Management System

CONTACT US

Telephone:
614-562-4500

Address:
61 West Bridge Street
Dublin, OH, 43017

Email:
sales@lmsxms.com

Frequently Asked Questions

How do we get started?

How long does it take to set up the platform?

Do you offer unlimited user plans?

What is the process to implement the LMS?

How many users can the xms support?

Does the xms support single sign-on?

Can I host the xms in my infrastructure?

Does my plan include free support?

What tasks does the xms Project Manager handle?

What types of payment do you accepts?

Can I upgrade or downgrade at any time?

Is the xms GDPR compliant?

Does the xms support xAPI?

Does the xms support SCORM?

Is the xms a Learning Experience Platform?

Does the xms provide a calendar for virtual learning and instructor–led training?

Does the xms have any downtime?

What types of content objects can be supported on the xms (eLearning, .pdf’s, videos, surveys, ect.)?"

What languages are supported on xms?

What is included in the annual fee?

What is the xms philosophy on nickel and dime charges?

Home Products About Case Studies FAQ Blog Support Contact

Learning Management System

CONTACT US

Telephone: 614-562-4500 Address: 61 West Bridge Street Dublin, OH, 43017 Email: sales@lmsxms.com

Home

Products

About

Case Studies

FAQ

Blog

Support

Contact

Telephone:
614-562-4500

Address:
61 West Bridge Street
Dublin, OH, 43017

Email:
sales@lmsxms.com