
Frequently Asked Questions
Simply send an email or make a phone call, utilizing the contact information on our website. Then a simple four-step process is utilized:
1. A demonstration is typically given. Once all questions are answered and the requirements are finalized, a quote is provided.
2. If the customer is satisfied that all requirements will be filled, and the pricing is in line, a kick-off meeting is scheduled. This kick-off meeting is facilitated by one of our project managers.
3. A project plan is submitted by the project manager for review. This project plan is modified until both parties mutually agree to the milestone dates.
4. The project plan is executed through full production roll-out, then the partnership continues through ongoing support.
30 to 90 days, depending on the complexity and integrations associated with the implementation.
Yes, this is an option on our Enterprise package.
All implementations involve a mutually agreed upon project plan that is established during a kick-off meeting with the customer. This provides customers with the information they need until full production roll-out.
The xms is engineered to support customers that have less than 100 users, to customers that have over 100,000 users, without issue.
The xms supports industry standards SAML 2.0 and OIDC.
The xms is a SaaS and is only hosted in the cloud.
Yes, the xms has support provided at no additional cost and is not outsourced to a third party.
Our Project Manager will handle as much (or as little) as desired when it comes to administration of the LMS.
Customers can pay monthly, quarterly, annually, or upfront. Discounts are provided based on the payment method.
Upgrading or downgrading is not necessary. All features are available to all clients and can be configured independently.
Yes, the xms supports GDPR requirements.
Yes, this is fully supported.
Yes, this is fully supported for version 1.2 and partially supported for 2004.
The xms has many of the features associated with being an LXP and will be adding more to become a full LXP.
Yes, this is supported in the xms.
Yes, there are scheduled upgrades that create seconds of downtime, on a monthly basis. Customers are notified of downtime in advance. Downtime is scheduled on weekends, and in specific timeframes, in order to minimize any impact to end-users.
The xms supports Online Tracked (AICC, SCORM, xAPI, MP4, PDF), Downloadable Resources (MP4 Video, PDF, Word Documents, Excel Documents), External links (video, document or web page), Built-in Exam Engine, Surveys, Certificates, Activities (manually completed tasks outside of the system that entered into the xms), an instructor led training.
We have been able to satisfy all customer requests for language localization since 2003. We currently accomodate customers who utilize sites localized in just one language, as well as customers who utilize sites localized in fourteen languages.
Please see the features section of the website.
The xms philosophy on doing business involves no "nickel-and-dime" charges – ever. Customers pay a monthly or annual fee, which includes everything required to utilize the xms.
